We understand that customer satisfaction is paramount. If you receive a defective item or an item that is grossly misrepresented in our product listings, we offer refunds on regular priced items within 3 days from the date of receipt. All refunds are subject to inspection and approval. Please note that all items sold are strictly non-refundable unless they meet the criteria mentioned above.
We do not accept change-of-mind returns or exchanges. However, if you receive a defective item or an item that is grossly misrepresented, we will be glad to assist you with an exchange. To be eligible for an exchange, your item must be unused and in its original condition, with original tags and/or packaging intact.
- Return Eligibility:
To initiate a return or exchange, please ensure that the item is unused and in its original condition, with all original tags and packaging intact. The return must be requested within 3 days from the date of receipt.
- Return Process:
To initiate a return or exchange, please contact our customer support team within the specified timeframe. We will provide you with the necessary instructions and address for the return. Please ensure that you use a trackable shipping service or purchase shipping insurance, as we cannot be held responsible for lost or undelivered returns. The buyer is responsible for bearing the return postage costs, which are non-refundable. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange.
- Refund or Exchange Approval:
If your return or exchange is approved, we will promptly process the exchange and ship the replacement item to you. In the case of a refund, we will initiate the reimbursement using the original payment method. Please note that the processing time for refunds may vary depending on your payment provider.